This course is coming soon. Register your interest below and we will notify you when admissions open, with confirmed fee information and batch schedule.
About This Course
This Retail Banking program prepares learners for customer-facing and operational banking roles through banking fundamentals, account services, deposits, lending, financial products, compliance, CRM, and digital banking platforms. Practical case studies, mentor guidance, and placement preparation build real workplace readiness confidently.
What You Will Learn
Curriculum Roadmap
Foundation
- • Banking Fundamentals
- • Retail Banking Structure
- • Account Types
- • Branch Functions
- • Customer Journey
- • Banking Documentation
- • Banking Terminology
- • Service Standards
Branch Operations
- • Account Opening
- • Deposits & Withdrawals
- • Cheque Handling
- • KYC Process
- • Customer Onboarding
- • Transaction Processing
- • Reconciliation
- • Branch Operations
Banking Products
- • Loans & Advances
- • Credit Products
- • Debit & Credit Cards
- • Insurance Basics
- • Investment Products
- • Product Eligibility
- • Cross-Selling
- • Product Documentation
Customer Relations
- • Customer Communication
- • CRM Basics
- • Complaint Handling
- • Service Recovery
- • Sales Conversations
- • Customer Retention
- • Relationship Management
- • Branch Service Quality
Digital Banking
- • Mobile Banking
- • Internet Banking
- • UPI
- • Digital Payments
- • Digital Customer Support
- • Fraud Awareness
- • Cybersecurity Basics
- • Digital Compliance
Career Prep
- • Branch Simulations
- • Banking Case Studies
- • Sales Practice
- • Resume Building
- • Aptitude Preparation
- • Mock Interviews
- • Communication Skills
- • Placement Readiness
Join the Retail Banking Waitlist
Be among the first to know when this course opens. Waitlist members receive updates on course availability and fees.
While you wait — explore our currently active programs:
Browse All Active CoursesRetail Banking for branch and customer operations
Best Retail Banking Course in Gurgaon: the planned syllabus focuses on account opening, KYC, deposits, lending, customer handling and digital banking. For a broader view of finance concepts, credit and risk, see Banking and Finance. The course is currently coming soon.
Useful questions
What is the difference from Banking and Finance?
Retail Banking focuses on branch and customer operations. Banking and Finance covers broader BFSI products and finance concepts.
Can I enrol now?
No. This course is coming soon. Use the waitlist to request updates.